City of Worcester: Strategic Plan

Report National Resource Network Worcester, Massachussetts April 15, 2018 Finance + Operation

Worcester is the economic hub of Central Massachusetts and is in the midst of a real estate development surge. The city’s deliberate and focused attention to sustainable fiscal and operational planning has city government on solid footing and well-positioned to continue driving Worcester’s economic resurgence. The city’s leadership has demonstrated a significant interest in continuing to improve city government by rethinking “business as usual,” with a focus on increasing efficiency and transparency.

Using the city’s vision and mission as a foundation, the Network worked closely with city staff and stakeholders to create a framework for a city-government-specific strategic plan. The strategic planning framework details the city’s vision during the next three-year period and how it is going to get there by aligning services, operations, strategies, goals, and objectives to help city leaders drive performance and outcomes, increase transparency, and enhance communication — elements that are critical to ensure the shared success for all neighborhoods, including the TDI district.

The Network’s engagement team in Worcester was lead by Network consortium member PFM; this work was done as part of the Massachusetts State Resource Network (MassSRN).

City of Worcester: Strategic Plan