311 for Cities: Economic Development Performance Management Indicators

How To, Guide, or Manual National Resource Network November 15, 2015 Economic Development

In November 2015, a city submitted a request for assistance to the National Resource Network’s 311 for Cities feature with a question about commonly used and effective economic development performance management measures. The National Resource Network conducted research and prepared the attached report for the city.

The Network’s research found that economic development performance metrics are generally organized into two categories: 1) output measures of activities conducted by the department responsible for economic development, and 2) outcome measurements linking those activities to the performance of the economy. A list of various resources are provided, including frameworks for evaluation from the International Economic Development Council, the California Association for Local Economic Development, and ICMA’s Insights Performance Management Tool.

311 for Cities launched with the Network in 2014 and – at its peak – was available to more than 600 cities around the country. Local government staff in these communities could submit a question on any challenge they were facing and the Network team would develop a written response highlighting recent research, relevant case studies and best practices. This is one of those responses. The Network no longer offers 311 for Cities, but please contact us at info@nationalresourcenetwork.org if you think we can be of help to your community.

311 for Cities: Economic Development Performance Management Indicators