311 for Cities: Connecting Low-Income Residents with Transit Options

How To, Guide, or Manual National Resource Network September 11, 2015 Community Development + Housing

In August 2015, a city submitted a request for assistance to the National Resource Network’s 311 for Cities feature with a question about best practices pertaining to transportation policies and programs, with a specific focus on serving low-income residents. The attached write-up was researched, developed, and shared with the city by the Network to highlight a variety of resources, programs and best practices the city could use to improve transportation options in their community.

In its research, the Network cited programs and lessons learned that were shared by participating Network cities at its 2015 peer convening. The report also cites federal resources tailored to small and mid-size cities and explores in-depth strategies around transit route design, tiered pricing options, alternatives to public transportation, and funding strategies for the expansion of transit options.

311 for Cities launched with the Network in 2014 and – at its peak – was available to more than 600 cities around the country. Local government staff in these communities could submit a question on any challenge they were facing and the Network team would develop a written response highlighting recent research, relevant case studies and best practices. This is one of those responses. The Network no longer offers 311 for Cities, but please contact us at info@nationalresourcenetwork.org if you think we can be of help to your community.

311 for Cities: Connecting Low-Income Residents with Transit Options