311 for Cities: Streamlined Eligibility for Programs Serving Low-Income Residents

How To, Guide, or Manual National Resource Network March 15, 2015 Finance + Operation

In March 2015, a city submitted a request through the National Resource Network’s 311 for Cities feature regarding the relative merits of different criteria used to determine eligibility for programs that serve low‐income residents. The attached write‐up was researched, developed, and shared with the city by the Network to provide a summary of current thinking and best practices in this area and is organized into three sections: challenges in consolidating eligibility criteria, best practices for eligibility/enrollment procedures, and best practices for income verification.

311 for Cities launched with the Network in 2014 and – at its peak – was available to more than 600 cities around the country. Local government staff in these communities could submit a question on any challenge they were facing and the Network team would develop a written response highlighting recent research, relevant case studies and best practices. This is one of those responses. The Network no longer offers 311 for Cities, but please contact us at info@nationalresourcenetwork.org if you think we can be of help to your community.

311 for cities low income programs

311 for Cities: Streamlined Eligibility for Programs Serving Low-Income Residents

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