Case Study

311 for Cities: Case Studies and Strategies for Serving Diverse Renter Populations

In October 2015, the Housing and Community Development Department of the city of Oakland, California, submitted a request through the National Resource Network’s 311 for Cities requesting information on the characteristics of the good practices around the country for city agencies to provide services to their renter populations. The request resulted in a “heavy” 311 response. The following report was researched, developed and shared with the city by the Network to highlight case studies of how cities around the country are providing renter services and offers recommendations to the request city on strategies to better serve its
renter population.