How-to, Guide or Manual

311 for Cities: Developing an Online Blight Management Tool

In August 2014, a city reached out to the National Resource Network’s 311 for Cities with a question about developing an online, publically-accessible portal to track and visualize property condition information and, ultimately, eliminate blight. The Network connected city officials with an expert from the Center for Community Progress; the attached is a brief summary of an hourā€long conference call discussing the city’s challenges and several strategies for them to consider when developing a system to meet their needs.